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Penningtons Website Review & Ratings + Penningtons Coupons

Penningtons: Products & Services

Penningtons is an online store offering their customers plus sized clothing. Penningtons customers love their versatile selection of affordable and beautiful fashions, which includes everyday apparel, lingerie, sleepwear, outerwear, dresses, activewear, swimwear, footwear, accessories, hosiery and more - in sizes 14 to 32. Penningtons friendly sales staff will expertly assist customers when it comes to selecting clothing that will fit their personal style and suit their shape.

Shopping catagories available from Penningtons:

Penningtons: Company Background

Penningtons is a sister store of Reitmans Canada limited which was founded In the early 1900s, by Herman and Sarah Reitman. The Reitmans Company was founded after a second store opened in 1926. Since then, a number of stores have opened every year, and other banners have emerged, namely Smart Set, RW&CO., Penningtons, Addition-Elle, Thyme Maternity. Today, the Company operates over 923 stores throughout Canada. Penningtons has 155 brick and morter stores in Canada and the USA.

Contact information for Penningtons:

  • Phone: 1-888-385-8585
  • Email: customerservice@penningtons.com
  • Address: 5555 Henri Bourassa W. Montreal, Quebec H4R 3E6
Penningtons: Customer Feedback & Reviews

Customer reviews for Penningtons are generally quite positive however there were some negative comments about cost of products.

Positive customer reviews commented on:

  • Excellent selection of products
  • Great customer service
  • Fast shipping

Negative customer reviews commented on:

  • Products a little pricey

Some customer reviews were:

"I was shocked at how affordable it really was at Pennington's!! I was very worried before I went that I wouldn't be able to purchase anything much at all, as I live on an extremely fixed income that is limited to say the least. A lot of their items were on sale, eg.: the bras were buy 2 get one free, and they had many other clothing items that were the same deal. Get this!: My total for my items purchased was $297.93 and what I ended up paying after my discounts, was $97.47. You just cannot beat that anywhere for what I bought. I could not be happier with my experience at Pennington's, and I will be their customer forever now!! Beautiful clothes, wonderful sales people and fantastic prices!! Thank you all from the bottom of my heart for allowing me this opportunity!! :) "

"The fit was great. When a company is making a product for a specific group you will get a better product then trying to make something fit the masses. Made me feel sexy again. Nice to know big girls can get cloths in fashion and that look great on."

"The staff member was extremely helpful and she knew her merchandise very well. Once I tried on a couple pairs of jeans and described what I liked or didn't like she was able to find me exactly what I was looking for. Not sure if I could have done that on my own since there was a lot of variety and selection in the store."

Penningtons: Business Credibility & Trustworthiness

Penningtons is not accredited with the Better Business Bureau; however they do have a BBB rating of "B-". Their BBB file was opened in 2012. Over the last three years,  there has been one complaint filed against Penningtons with the Better Business Bureau;  the complaint has been closed to the Better Business Bureau’s satisfaction. The complaint filed against Penningtons was due to billing and collections.

Penningtons: Website Popularity & Google Ranking

Penningtons website popularity:

  • Penningtons has a worldwide Alexa traffic rating of 1,039,273 out of 30 million websites.
  • Penningtons has an Canadian Alexa traffic rating of 37,578
  • Penningtons has a Google pagerank of four out of ten.
  • The site Penningtons receives around 700 unique visitors daily,  which account for 2,100 daily page views. 
  • About 60% of the visitors to the site are Canadian.
Penningtons: Social Media Presence

Penningtons social media presence:

  • Penningtons can be followed on Facebook; they have 71,392 likes on Facebook and have 12,904 people talking about them. Penningtons updates their Facebook page daily.
  • Penningtons can be followed on Twitter; they have 1,456 followers on Twitter and have posted 1,357 tweets. Penningtons tweets several times a day.
  • Penningtons offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products. 
  • Penningtons is on YouTube; they have uploaded 39 videos and have 115 subscribers
  • Penningtons is on Pinterest; they have pinned items
  • Penningtons has a blog customers can follow; they update their blog regularly
Penningtons: Website Security & Safety

Penningtons uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Penningtons is tested daily by McAfee Secure to keep it safe from computer threats. Google Safe Browsing lists the Penningtons site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. The Google safe browsing page for Penningtons can be viewed here.


Penningtons: Pricing & Packages

Penningtons is usually more expensive on all their products. In a price comparison of three products, Penningtons was cheaper on one product and more expensive on two products than their leading competitors were.

 Nuage down jacket 

  • Penningtons: $120.00
  • Leading competitor: $100.00

Hooded anorak 

  • Penningtons: $100.00
  • Leading competitor: $99.99

Colorblock soft shell jacket 

  • Penningtons: $100.00
  • Leading competitor: $110.99
Penningtons: Shipping Rates & Policies

Penningtons shipping rates and policies:

  • Penningtons ships within Canada and the contiguous Untied States.
  • Penningtons does not ship to either PO boxes or APO/FPO addresses.
  • Penningtons offers a flat shipping rate of $7.50 for customers in Canada, and a flat shipping rate of $12.50 for customers in the contigous United States.

Canadian customers only have one shipping option:

  • Standard: the order arrives in 5-7 business days and costs $7.50

American customers only have one shipping option:

  • Standard: the order arrives in 8-10 business days and costs $12.50
Penningtons: Payment Methods Accepted

Penningtons accepts limited payment options. They accept:

  • MasterCard
  • Visa
  • American Express

Penningtons does not accept any online payment method such as PayPal, E-Check,  Bill Me Later, Google Checkout or Amazon Payments, nor do they accept money orders, wire and bank transfers, Western Union, or checks of any kind. 

Penningtons: Returns, Refunds & Exchange Policy

Penningtons return and refund policy:

  • Penningtons offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging, paperwork and have all tags still attached.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned due to manufacturers defect or Penningtons' error.

How to make a return:

  • Customers must contact Penningtons customer service to obtain a RMA number.
  • Penningtons customer service can be contacted at: 1-888-385-8585 or by Email: customerservice@penningtons.com
  • The RMA number should be printed clearly on the outside of the package.

Canadian returns should be sent to:

  • Reitmans Distribution Center
  • DEPT EC
  • 5555 Henri Bourassa W.
  • Montreal, Quebec
  • H4R 3E6

American returns should be sent to:

  • Attn: AdditionElle/Penningtons Customer Service
  • FedEx Trade Networks
  • Lawrence Paquette, Champlain, NY 12919, USA
Penningtons: Product images & screenshots
Penningtons Coupons
Best Available Penningtons Coupon:
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Comments (1)
Manager Customer service Penningtons Canada - I want to advise you of my most recent transaction at your store on Lougheed Highway, Coquitlam, BC My intention was to return two t-shirts, with all original tags on and never even tried on. These t-shirts were a gift from my daughter for my birthday on July 6/15. Unfortunately my daughter either misplaced or lost the original receipt. All of the above was explained to the saleswomen at the start of our interaction. Your saleswomen first advised me Penningtons policy is to NOTaccept returns without the original receipt. Later she said she could check my account to see if there was any indication of the t-shirts being bought. She appeared to check the computer screen of my account, then stated there was no indication of the articles. Her next suggestion regarding the returns was she could put the value of the t-shirts on a Penningtons Gift Card however, I would have to spend the entire gift card that day! At first I was stunned and hesitated accepting this offer but did accept it. Why I'm not really sure,I believe the pressure of the situation and the time constraint. According to the saleswoman THIS was one of Penningtons policies. I bought one pair of shorts AND a knit top of $26.oo before tax. This was over and above the return value of the two t-shirts. The following morning I called your store in the Old Orchard shopping mall. I questions the Manager there regarding the policy of having to spend the gift certificate that same day or take the t-shirts home. She advised this IS NOT a Penningtons policy. She also checked my account and found the sale on the 3rd of July the same sale the saleswoman at the Lougheed store said wasn't there. I am truly irate over this whole interaction with the saleswoman at the Lougheed Highway, Coquitlam store. So much so I felt the need to send you this e-mail to ensure you understand and believe this situation DID in fact occur as I feel confident the saleswoman will state it did't. I am a longtime customer of Penningtons and have never experienced such customer service or lack thereof. If you wish to contact me to verify any of the above information please do not hesitate to do so, as a matter of fact I would look forward to it. Thank you for prior excellent service and for taking the time to review this e-mail . Sincerely Mari-Anne Di Cesare
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